Inspect the affected areas.
We start with where the water came from, when you noticed it and which rooms are affected. We inspect accessible areas and take moisture readings to see where drying is needed.
Explain the work and pricing.
Before work begins, we explain the recommended work, equipment and pricing. We identify any repairs or specialist services that are separate. You review and approve the work, including proposed changes.
Remove water and begin drying.
We remove standing water and set up drying equipment for the affected materials. Air movers and dehumidifiers can take up space and make noise. We explain the setup and how it affects access to the rooms. Whether a room can remain in use depends on its condition and the work involved.
Check moisture levels.
We return for moisture checks and adjust equipment as needed. We arrange access and keep you updated on progress. During normal operation, contact us before moving or switching off equipment. Let us know if water starts entering again or you notice a change in the affected area.
Review the completed drying work.
We explain the drying results and any repairs still needed. Drying addresses moisture; damaged flooring, drywall, cabinets or paint may need separate repair work.
